Delivery Charges and Information

At Insulation UK, we strive to provide clear and transparent information regarding delivery charges and order processing. Below are the details of our delivery charges, minimum order requirements, and additional delivery options.

Delivery Charges

We have structured our delivery charges based on the total value of your order. Please refer to the table below for specific charges:

Local Delivery Charge

For deliveries within 35 miles of Postcode S63 9BL, we offer a local delivery service. For orders up to £500 ex-VAT, the delivery charge is £35.00 ex-VAT. Orders above £500 ex-VAT will qualify for free delivery within this range.

Order Processing Information

Orders are processed Monday to Friday from 8 AM to 5 PM. Orders placed over the weekend or on bank holidays will be processed on the next working day. Delivery timeframes are calculated starting the day after your order has been processed, and you will receive tracking information once your order is dispatched.

Weekend Deliveries

Weekend deliveries are available upon request and are subject to the availability of existing delivery routes. Please contact us to confirm if a weekend delivery can be arranged for your order

Orders placed on weekends and holidays

Please note that any orders placed on weekends or bank holidays will be processed on the next working day. This may affect your expected delivery time, so we advise placing your order accordingly.

For more information on delivery times during weekends and holidays, please
contact our customer support team.

Collections

For customers who prefer to collect their orders, please contact us to arrange a convenient time. Our team will assist you in scheduling the collection. You can reach us by phone at 0300 303 4578 or via email at sales@insulationuk.co.uk.

Product Delivery Times

Most of our orders are dispatched within 3 working days. However, this timeframe may extend to 5 working days for larger orders. Specialty items may take between 5 to 7 working days. Please note that delivery timeframes can change depending on the product. For the most up-to-date delivery times, please check the product page or contact us directly.

We will contact you within 24 to 48 hours after your order is placed to confirm delivery times and dates. If you have urgent delivery needs, please reach out to us for further assistance

Where we deliver

We have a fleet of FORS delivery vehicles all with Moffett mechanical offloads that deliver nationwide. For smaller orders, we may use third-party carriers. If you have specific delivery inquiries, please feel free to contact us.

** Due to health & safety and insurance regulations our drivers are not permitted to enter the customer's property and deliveries are made to kerbside only **

Please note that deliveries to the purple areas on the map may incur additional costs or experience delayed delivery times. For further information regarding these areas, please contact our customer support team.